Process Lead


Summary of Position:

The Process Lead will work closely with other team members to deliver a variety of professional services to a diverse group of clients from around the world. The Process Lead will be required to demonstrate professional written and verbal communication skills in English. The Process Lead should have expert knowledge of the process and his/her main focus will be to streamline these processes and enhance operational efficiencies. The Process Lead will be available to work an assigned schedule (which may fluctuate) that includes weekends, holidays, and night shift.

Key Duties & Responsibilities:

  • Performs accurate data collection, collation, and entry
  • Inspect and Analyze reports prior to deliveries to ensure quality
  • Processes sales auditing, comparing data from one system with another
  • Creates and updates expert Microsoft Excel reports
  • Uploads client data to end-user portals
  • Communicate effectively with staff and clients
  • Processes customer requests in a timely and accurate manner
  • Meets established quality control measures
  • Meets individual productivity requirements
  • Finds ways to streamline current processes with a focus on accuracy and productivity
  • Builds relationships with staff from other departments to ensure queries are responded to in a timely manner
  • Escalates issues to management whenever there is doubt
  • Create process documents for Team Leads and Assistant Managers that can be used for team member trainings
  • Maintains flexibility in a high speed, demanding team environment
  • Will extend shift to suit the business requirement as needed
  • Actively participates in departmental team meetings and other open forums
  • Assists with department projects and initiatives as needed
  • Creating and monitoring the processing checklists and calendars
  • Meeting and exceeding client defined service level metrics on timeliness and accuracy

Required Qualifications:

These are basic qualifications which must be met to be considered.

  • Graduation Certificate from Secondary School (PU Candidates Acceptable)
  • Expert Written and Verbal Communication Skills (English
  • Basic Understanding of Microsoft Office Products
  • Basic Analytical Skills
  • Quality Data Entry Skills

Desired Qualifications:

These qualifications will increase the candidate’s potential for being selected, but if lacking, these qualifications will not disqualify a candidate from being considered for the position.

  • Graduation Certificate from Tertiary School with Frist Bachelor’s Degree
  • Advanced Written and Verbal Communication Skills (English)
  • Expert Understanding of Microsoft Office Products
  • Expert Analytical Skills

Submit Your Application: