Asst. Manager

Objective of this role:

  • Client Champion
  • Focus on Client’s Business & it’s Challenges, Prevent leakages at
  • Workforce Planning, Team composition, Seat Utilization & Shift Optimization.

Job Responsibilities:

  • Be Account Manager & Keep an eye on Clients Business, Initiate Calls to bringing focus to Leakages, Bottom performing Locations.
  • Meet the needs and expectations of clients by delivering excellent service and ensuring that escalations and complaints are handled in an appropriate manner.
  • Be successful in planning and execution of business initiatives; Drive for results; Meet deadlines and commitments.
  • Ensure level of performance is in line with Service Level Agreements.
  • Lead and motivate teams in challenging environments.
  • Manage and increase the effectiveness and efficiency of the business through improvements in coordination and communication between various other departments.
  • Coach and develop Front line staff by providing ongoing feedback and recognition.
  • Attrition Control.
  • One to One with Frontline staff to have better understanding about the Employees.
  • Grooming people for the next level Promotion and Internal Growth.
  • FTE Calculation / Optimal Resource Utilization/ Shift Planning for better System Utilization.
  • Hygiene with regards to Compliance, Adherence to policy, etc.

Key Competencies:

  • Good Analytical skills
  • Communication skills - Verbal and Written
  • Problem analysis and Problem solving
  • Planning and Organizing
  • Judgment & Decision-making
  • Customer service orientation
  • Teamwork
  • Strong People and Performance Management

Education and Experience:

  • Minimum Graduation – Any Graduate
  • Experience with implementation of corrective action programs
  • Strong computer skills including Microsoft Office and Databases
  • Good People & Performance Management Skills

Submit Your Application: