Deploy the ticketing system to efficiently convert all pending tasks and incoming support requests from multiple channels into tickets. Assign, prioritize, track the status and follow-up on tasks and requests, anytime and anywhere using our ticketing system. This will help your customer support team communicate better with customers, and handle issues more efficiently, from a single place.
The ticketing system dashboard displays all details of the tickets. Assign and follow-up on tasks and requests, anytime and anywhere using our ticketing system.
Assign and track the status of tasks and requests on the ticketing system dashboard, anytime and anywhere using our ticketing system.
Prioritize and track the progress of tickets based on urgency and other parameters.
Ticketing System – Key Features
Streamline tasks – anytime and anywhere
With a support ticket system, incoming tasks and queries from multiple communication channels are stored in a single common location. This way, your support agents can track, prioritize and solve tickets without having to juggle between multiple tools.
Manage tickets from one place
When support agents have access to previous interactions with a customer, it gives them all the context they need to provide better answers. A ticketing software lets you access past customer conversations from any channel on a single, unified customer database.
Automate tasks for better efficiency
Automate routine tasks to improve the efficiency and speed of responses. From assigning tickets to a particular agent to creating pre-set responses to prioritizing tasks, to defining escalation rules if deadlines aren’t met, you can do it all.
Get insights into team performance
With a ticketing system, you can gauge how your support team is responding to queries and issues. You’ll be able to draw insights from the various metrics available and use this data to drive future decisions.